Consumer Health Data Privacy Policy

Last updated: 22 September 2026

This policy is written for the Washington My Health My Data Act (RCW 19.373) and Nevada's consumer health data law (SB 370), and it applies to every Soulwise user. It sits alongside our Privacy Policy, which covers everything else; the two say the same thing.

Soulwise — contact: soulwise@luminateknoloji.net

1. The consumer health data we collect

• Conversation content — the messages you write, which may describe your mental and emotional health. In a voice or video session your voice is transcribed; the recording itself is not kept.
• Mood check-ins — a score and, if you want, a short note.
• Session summaries — themes, emotional state and follow-up notes the AI draws from your conversations. These are inferences about your wellbeing.
• The profile the AI keeps about you — recurring themes, ways of coping and facts you shared, which the AI keeps across sessions to remember context. These are inferences, not facts or assessments.
• Safety records — if a message shows a risk of suicide or self-harm, asks for a medical diagnosis, or tries to override the AI's rules, a category label (not the text of the message) and the time.
• AI replies you report — the text of the reported reply and any note you add.
• Optional profile goals — what you want to work on, if you choose to fill it in.

We do not collect precise location, and we do not collect biometric data: your voice is used only to turn speech into text.

2. Why we collect it

• to generate the AI's replies to you, and to keep your conversations so you can return to them
• to give the AI context from your earlier sessions (session summaries and mood check-ins)
• to detect risk of suicide or self-harm and show crisis resources — see our Safety and crisis protocol
• to review AI replies you report
• only if you separately opt in (off by default): to improve the quality of Soulwise's replies

We never use consumer health data for advertising or marketing.

3. Where it comes from

• from you, directly — what you write, say and fill in
• generated by the service from what you give us — the AI's session summaries and our safety checks

We do not buy consumer health data or receive it from other companies.

4. Consent

We collect and process your conversation content, mood check-ins, session summaries, the profile the AI keeps and safety records only with your consent — the AI processing consent in our AI Processing Consent document. Without it, chat does not work and your messages and mood check-ins are not stored. Optional profile goals are stored with your profile when you choose to save them, and are given to the AI only with this consent. You can withdraw your consent at any time under Settings → Privacy: processing stops at once, and your stored conversation data is permanently deleted 30 days later unless you turn the consent back on within those 30 days.

5. Who it is shared with

We do not sell consumer health data, and we do not share it with anyone except processors that work on our behalf and under our instructions:

• OpenAI (United States) — our AI provider: generating replies, transcribing voice and screening messages for safety. Under our agreement this data is not used to train OpenAI's models.
• cloud infrastructure, hosting and database providers — storing your data.
• the provider that renders the speaking avatar in a video session — it receives only the AI's synthesized reply audio.

Our email, notification, product analytics and error monitoring providers receive no conversation content, mood check-ins or session summaries.

Public authorities receive data only where the law requires it.

On request, we give you a list with the names of every third party and affiliate we have shared your consumer health data with, and their contact details where available. Write to soulwise@luminateknoloji.net.

6. Geofencing

We do not use geofencing around any location that provides health care services.

7. Your rights

You have the right to:

• confirm whether we collect, share or sell your consumer health data, and access it — you can also download a copy as a JSON file under Settings
• receive the list of every third party and affiliate we have shared it with (section 5)
• delete it — in the app under Settings → Delete Account, through our data deletion page, or by writing to us
• withdraw your consent — under Settings → Privacy

How to ask: write to soulwise@luminateknoloji.net from the email address on your account. We answer within 30 days, free of charge.

Appeal: if we refuse your request, in whole or in part, reply to our answer and say that you are appealing. We respond to an appeal within 45 days and explain our decision. If the appeal is refused, you may contact the attorney general of your state; in Washington, the Washington State Attorney General's office.

8. How long we keep it

Conversations, session summaries and the profile the AI keeps stay while you have an account and the AI processing consent is on; a conversation you delete is permanently erased within 30 days. If you withdraw the consent, they are deleted 30 days later. Weekly letters are kept for up to 1 year, safety records and reported replies for 90 days, mood check-ins for 180 days. The Privacy Policy lists the few records that survive account deletion; none of them carries conversation content.

9. Contact

soulwise@luminateknoloji.net · Privacy Policy · Support