Terms of Service

Last updated: 1 October 2026

Soulwise is provided by LUMİNA YAZILIM İNOVASYON TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ (Esentepe Mah. Tevfik Erdönmez Paşa Sk. 6 Blok No: 5 İç Kapı No: 8, Şişli / İstanbul, Türkiye). By using Soulwise you accept these terms.

1. The service

Soulwise is an app for one-to-one text, voice and video conversations with an AI, for emotional support.

Soulwise is not a health service. It does not diagnose, does not treat, does not recommend medication or treatment, and is not a substitute for a licensed professional. Every response is generated by artificial intelligence and may be wrong, incomplete or unsuited to your situation. Do not make decisions about your health based on what it tells you.

2. Emergencies

Soulwise is not an emergency line and must not be used in an emergency. If you are thinking about harming yourself or someone else, call or text 988 in the US and Canada; call 112 in Türkiye and the European Union; in the UK call Samaritans on 116 123, or 999 in an emergency. For emergencies, call your local emergency number. How we handle this: Safety and crisis protocol.

3. Age

Soulwise is for people aged 18 and older. We ask your age at sign-up; the step cannot be skipped, and no conversation starts until it is done. We close accounts we learn belong to someone under 18. AI companions may not be suitable for some minors.

4. Your account

• Give accurate information; one person, one account.
• You are responsible for keeping your password secret and for what happens on your account.

5. Acceptable use

The following are prohibited and will get your account closed:

• Attacking the infrastructure, reverse engineering, automated access, or attempting to bypass usage limits
• Attempting to steer the AI into breaking its safety rules
• Entering someone else's personal information without their permission
• Any unlawful purpose

6. AI-generated content

You are talking to an AI, not a human. All responses are generated by artificial intelligence. Our safety measures: Safety and crisis protocol. Approaches attributed to historical figures (Freud, Socrates, Rumi, Nietzsche) are AI simulations; they do not represent those people's actual views and must not be attributed to them.

7. Subscriptions

• The current price is shown on the purchase screen and in the store.
• Sale and payment happen through the App Store or Google Play; your payment details never reach us. The store operator is the seller in those transactions.
• A subscription is open-ended: it is billed per period and continues until you cancel it. It renews automatically at the end of each period unless cancelled at least 24 hours before it ends.
• You can cancel at any time, without penalty. Cancellation takes effect at the end of the period you have already paid for; you keep access until then.
• You cancel in your store account settings; refunds follow the store's refund policy. You can also send a cancellation request to soulwise@luminateknoloji.net, and we will help you complete it in the store within 7 days.
• Right of withdrawal: the service starts immediately at purchase. Where the law allows — for example in the EU and the UK — by purchasing you request that it start immediately and acknowledge that you lose your right of withdrawal once it has started. Mandatory consumer law of your country is not affected.
• App Store purchases are also subject to Apple's Standard EULA; Google Play purchases are also subject to the Google Play Terms of Service.
• Price changes: if a price changes, the store notifies you in advance and asks for your approval where required.
• What each plan includes is shown on the purchase screen.

8. Liability

Soulwise is provided "as is". We do not guarantee that AI responses are accurate, complete or suited to your situation, and we do not guarantee uninterrupted service.

This limitation does not cover liability that cannot be limited by law, including intent, gross negligence, and your rights under consumer protection law. Your statutory rights as a consumer, including your rights for a defective service, are not affected.

9. Deleting your account

Delete your account under Settings → Delete Account. If you cannot get into the app, use the data deletion page. Deleting your account does not cancel your store subscription — you must cancel that in the store.

10. Disputes

These terms are governed by the laws of the Republic of Türkiye. This does not take away the protection of the mandatory consumer laws of the country where you live. If you live in Türkiye, disputes below the monetary limit set each year go to the consumer arbitration committee where you live or where you made the purchase; above that limit, you can go to the consumer court after the mandatory mediation (arabulucu) step (Consumer Protection Law No. 6502, Art. 73/A). If you live in the EU, you may also use your national consumer bodies.

11. Changes

If we update these terms we publish the new version here. We announce material changes in the app at least 30 days before they take effect, and where a change affects what your consent covers, we ask for it again. Changes that are unfavourable to you apply from your next billing period. If you do not accept a change, you can cancel your subscription without penalty.

12. Contact

soulwise@luminateknoloji.net · Safety and crisis protocol · Support · Privacy Policy